COMMON QUESTIONS

FREQUENTLY ASKED QUESTIONS

Who is Silkwood Manufacturing?

Silkwood Manufacturing is a private limited company registered in Zimbabwe. Silkwood is a subsidiary of Doves Holdings, Zimbabwe's funeral giant.

Silkwood manufactures and distributes coffins, caskets and furniture to over 26 Doves branches nationwide, making us a preferred supplier for Doves Funeral Assurance, Doves Funeral Services, Doves Financial Services and Doves Holdings.

Product images are for illustrative purposes only and may differ from the actual. We make every effort to provide our customers with products that look the same as the images displayed on our website pages. 

However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. 

We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.

Log into your ‘My Account‘ and navigate to ‘Orders’. You can select an order and click ‘View‘ to check order details.

Returns can be accepted within 7-14 days of receipt of the item subject to consideration of product warranty terms. 

If any of the warranted products are found by Silkwood Manufacturing to be defective in normal use, such products will, at Silkwood Manufacturing’s option, be replaced, repaired or made appropriate adjustment at Silkwood Manufacturing’s cost.

All goods are manufactured from our Mutare factory and prices are ex-works. We do not provide FREE delivery. However, pick-up arrangements can be made locally at Doves branches nationwide.

Orders take 1-3 days for in-stock ready to ship products and 7-14 days for custom products. However, order delays may be encountered due to unforeseen circumstances.

We accept payment in all acceptable currencies in Zimbabwe, including the local currency at prevailing market rates plus bank charges and taxes thereof. We encourage you to check with our billing department for details about interbank rates as these may change anytime.

YES, we do. Our clients have an option to lay-bye products, where in most cases a deposit of at least 50% will be required. Please select the ‘Pay deposit’ option where a laybye is required. 

YES , our Financial Services arm will take care of that. We have partnered with Doves Financial Services to provide credit facilities to our clients and Doves’ clients at large.

NO. We do have a distribution warehouse in Norton for Harare customers. Deliveries and arrangements to pick-p products from various branches can be done through contacting us.

We have capacity to deliver thoughout Zimbabwe with our wide Doves branch network.

We use SSL (Secure Sockets Layer) to provide communication security between the customer’s browser and Silkwood Manufacturing hosting servers. The secure connection (https:) helps ensure privacy and safety of your information. We offer various safe and secure payment methods for a convenient online experience. 

We provide FREE shipping to bulk or wholesale orders subject to approval. Approval can be sought though our Billing department. 

We also partnered with verified transport vendors to deliver across Zimbabwe. Charges vary with the nature and volume of the load. However, standard delivery charges apply. 

For instance, our standard delivery rates are calculated at an average US$0.50 per kilometre one-way for consolidated load and US$1 per kilometre for a dedicated load two-way. 

A wardrobe from Mutare will cost $100 to deliver to Harare while a full 7 ton truckload of wardrobes will incur US$500 to Harare from Mutare. 

However, these rates are mere estimates to provide a guideline and are subect to negotiation depending on the nature of the order?

Yes. Wholesale discounts are available for bulk orders. Silkwood is a furniture and casket manufacturing wholesale based in Zimbabwe. We welcome furniture vendors, casket vendors and large enterprises who need furniture products from us and we give discounts up to 30%.

Yes. Silkwood supplies and delivers furniture for tenders locally and regionally. We have technical and financial capability to undertake any tender project, either through joint-venture or on our own. 

We also assist companies that need our products through sub-contracting their projects. We have experience in teak desks, teak executive padded desks, teak / mahogany boardroom tables and chairs, teak doors and teak cabinetry. 

Yes we do fitted cupboards for fitted kitchens in Zimbabwe, living room trending tv stand designs, bedroom fitted cupbaords and bathroom cabinetry. We also do fitted cupboards and shelving for offices. 

We do fix and supply to all areas including Harare, Chitungwiza, Norton, Mutare, Bulawayo and all major cities in Zimbabwe. We charge mileage from Mutare at highly negotiable and affordable rates.

If you need us to fit your kitchen, or remodel your living room and bedroom, first we will need to get the dimensions of your space. This, together with your desired style, will help determine the cost of fittings and materials required. 

Thereafter, we are able to advise pricing and guide you through the process, negotiate discounts with you and finally requesting a committment deposit payment before commencement of the project. 

We do charge a minimum fee of $30 to come and take measurements. Alternatively, measurements can be provided thorugh an architectural floor plan provided to your builder.

Unfortunately, we do not accept material from clients due to our strict quality policy. All our jobs, unless otherwise states, are strictly fixed and supplied by us.

Which furniture products do you specialise in?

Silkwood Manufacturing  specialises in the manufacture of the following best quality wooden home and office furniture products:

  • Office desks in Zimbabwe, melamine desks, pine desks, teak desks
  • Swivel mesh back chairs up to 120kg
  • Swivel leather chairs, boardroom chairs and teak chairs
  • Ergonomic chairs, rotating chairs and game chairs
  • Visitor chairs, airoort benches and hospital furniture
  • Teak / mahogany / pine furniture and doors
  • Teak 3 drawer, 6 drawer and L-shaped desks
  • Teak executive leather padded desks
  • Teak leather chairs swivel and non-swivel
  • Teak visitors chairs and teak boardoom chairs
  • Modular L shaped desks, cupboards and filing cabinets
  • Linux desks, secretary desk and reception counter desk
  • Melamine 4 door filing cabinets and fitted kitchens
  • Melamine cabinets for bedroom furniture
  • School chairs, school desks, combination desks
  • Canteen/ restaurant tables and chairs, canteen cabinets
  • Coffee tables, Plasma TV stands, Wall units
  • Storage cabinets, filing cabinets and chest of drawers
  • 2 way, 3 way, 4 way, 6 way and 8 ways workstations
  • Custom design furniture