DELIVERY INFORMATION
After ordering, please ensure you make payment. All products are paid UPFRONT. We typically require money to reflect in our account before your order may be processed. This is beacuse most of our products are “made-to-order” and therefore specific to the individual and/or organisation. Ordinarily, orders take 7-21 days to completion. It’s not unusual for customers to receive their orders sooner than we’ve estimated.
Most, if not all, of our products are MADE TO ORDER. That means our designers need enough time to design your custom-product, procure the necessary materials and process your order. Orders for lounge suites typically take 7-14 days while small office cabinets may take 3-5 days. Fitted cupboards may also take 14-21 days depending on the nature of the project.
Currently, Silkwood does not offer FREE DELIVERY on its online purchases. However, from time to time we may run campaigns that allow for this. T and Cs may apply.
Typically, goods will be shipped within 7 – 21 Days. Made to order furniture, can take a little longer depending on the nature of the product.
Please arrange that you or your authorized representative, who is a responsible person, is available to accept your purchases at the delivery address and that appropriate access will be made available. On delivery, we will require you or your authorized representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt.
Any person other than yourself who receives the products at the delivery address is presumed to be authorized to accept delivery on your behalf. Should no-one be available at the delivery address specified by you at the time of delivery, the driver will return the products. We reserve the right to charge an additional delivery fee should it be required under these circumstances. Our sole liability for failing to deliver the products timeously is limited to delivery being affected at a later agreed time at no additional charge.
At checkout, please check if you filled in the correct email address. Your order will reach us, and we will send a proforma invoice for payment. Our proformas are valid for a maximum of 30 days. Please check your email address for proforma invoice and final tax invoices.
Prior to dispatch, you will be contacted via email or phone to book the delivery. Our couriers will need confirmation that you are able to accept the delivery of your items so if you have been left a message or sent and email it is vital that you get back in touch with them to confirm the delivery. You will be given a 2-3 hour window on the day of the delivery. All items are delivered to your specified destination; please make sure the route is clear of any obstacles which will not be our responsibility.
If you have purchased a large item it is your responsibility to make sure it will fit. If items ordered are returned because they do not fit, there will be a charge for the delivery, admin and restocking. If you have new carpets or soft flooring that can be scratched please make sure you have taken the relevant precautions by covering the floor to avoid any soiling or scratches as no liability will be taken by the couriers.
All goods are delivered to the shipping address supplied at the time of the order being placed. If you require the address to be changed we will require advance notice and you will be requested to supply some further information.
We would like to offer our sincerest apologies, we will work hard to get your product delivered to you as soon as possible. We try our best to expedite processing and reduce lead times to avoid order delays.
ORDERING INFORMATION
We typically require funds to reflect into our account first before processing your order. Please furnish us with copy of proof of payment to enable us to check with our bank. Once payment is received, you will be notified via your billing email.
“Add to wishlist” means you are interested in the product. You may consider buying it sometime later but not right now. The difference is, when you add a product to the cart, it means that you are serious about buying the product and that you are just a few steps away from placing an order and making the payment.
Click on the ‘Shop’ button on our main menu bar to view a listing of the various products that are available. Alternatively, click on any of the product categories to see a listing of the included products under each category to narrow your shopping interests. You can also use the live ‘SEARCH’ feature at the top of any page to search for something in particular. Once you have found something you would like to order, click ‘Add to Cart’.
As soon as you click the “Add to Cart” button you’ll be presented with a confirmation that the item has been added to your shopping cart and the option to view your cart. At this point you can either view your shopping cart or continue shopping. Click “ View Cart” button which appears on the right panel. Adjust quantities as needed. Depending on the item you are purchasing you may have other options to complete such as a color, style, etc. Be sure you make these selections carefully. The Shopping Cart will not let you add a product until you have made all the required selections.
When you adjust a products quantity be sure to click on the “Update Cart” button or your changes will not be registered. Also on this page you have the option to enter any discount coupon codes that you may have.
Once you have reviewed your order and adjusted quantities as needed, you have the option to again continue shopping (click on the “Shop” button again on the main menu bar) or selecting the “Proceed to Checkout” button.
When you have finished adding products to your cart and are ready to checkout, click on the “Checkout” button. At the top of the Checkout page you will be given the option to log-in if you are a returning customer and have set up an account. To log-in you will need to enter your user name (usually your email address) and your password. If you are a new customer, simply fill out the Billing Details and Shipping Address, if different from your billing address, add ‘Additional Information’ about your order (e.g., delivery instructions) in the ‘Order Notes’ box located below the shipping information. Select payment method, tick the ‘terms and conditions’ box and click ‘Place Order’.
We accept bank transfers, cash deposits and the following credit cards for payment: Visa, MasterCard. You may also use ATM cards, Ecocash, OneMoney and Telecash though ‘Paynow‘ Zimbabwe only for local RTGS$ payments, subject to confirmation and approval on proforma invoice sent to you. If you choose to pay USD cash, please contact us for a nearest agent to you.
- We require all orders to be paid UPFRONT in full or at least 50% as agreed on proforma invoice.
- Where prior arrangement has been made, we may accept laybye payments with instalments not exceeding 6 calendar months.
