Silkwood Stands For Service Excellence!

OUR SERVICE CHARTER

....................................................................

Introduction:

At Silkwood Manufacturing, we are committed to providing our customers with high-quality products and exceptional service. Our goal is to exceed your expectations and build a long-term relationship with you. This service charter outlines our commitment to you and the level of service you can expect from us.

Product Quality:

We are committed to producing high-quality furniture and caskets that meet your needs and exceed your expectations. We use only the finest materials and employ skilled craftsmen to ensure that every product is of the highest quality.

Customer Service:

We are dedicated to providing exceptional customer service. Our team is available to answer your questions and address any concerns you may have. We strive to respond to all inquiries promptly and professionally.

Delivery:

We understand that timely delivery is important to you. We commit to delivering our products on time, every time. We will work with you to ensure that the delivery schedule meets your needs and that you are informed throughout the process.

Personalization:

We recognize that every customer is unique, and we are committed to providing personalized service to meet your individual needs. We offer customization options for our products to ensure that they meet your specific requirements.

Quality Control:

We have a rigorous quality control process in place to ensure that our products meet the highest standards. We conduct regular inspections and testing to ensure that our products are of the highest quality standards.

Complaint Resolution:

We are committed to resolving any complaints or issues promptly and fairly. If you have a concern or issue with our product or service, please contact us, and we will work with you to resolve it to your satisfaction.

Communication:

We are committed to open and transparent communication. We will keep you informed throughout the production process, and we will respond promptly to any inquiries or concerns you may have.

Sustainability:

We are committed to sustainability and strive to minimize our impact on the environment. We use environmentally friendly materials and practices wherever possible.

Continuous Improvement:

We are committed to continuous improvement and strive to improve our products and services regularly. We welcome feedback from our customers and use it to improve our products and services.